Who we are
ZenixChat is a trading name of MEGASMART LTD, a company registered in England and Wales under company number 16364392, with its registered office at 109 Clarence Road, Manchester, England, M13 0ZE. Email: info@zenixchat.com. Phone: +44 7575 385321.
1. One-time payments, no automatic renewal
All plans, including custom plans, are one-time payments in U.S. Dollars (USD). Each payment gives you access to ZenixChat for the period shown on the plan you choose: 1 month, 12 months or 24 months. There is no subscription, no free trial and no automatic renewal: we will never charge you again unless you place a new order. When your access period ends, you can buy a new plan if you wish to continue.
2. 14-day money-back guarantee
If you are not satisfied with ZenixChat for any reason, you can request a full refund within 14 days of your purchase. No questions asked and no deductions. If you have not received your login details, see our Shipping & Delivery Policy; if we cannot deliver access, you will receive a full refund.
3. Your statutory rights
If you buy as a consumer in the UK or the EU, you have a legal right to cancel a contract for digital services within 14 days of purchase without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and equivalent EU rules. Our 14-day money-back guarantee gives you a full refund within that period, without any deduction for use of the service.
Under the Consumer Rights Act 2015, our service must be provided with reasonable care and skill and match its description. If it does not, we will put things right or, where we cannot, give you an appropriate refund, even after the 14-day period. Nothing in this policy affects your statutory rights.
4. After 14 days
After the 14-day period, payments are not refundable, except where the service was faulty as described above or where the law otherwise requires a refund.
5. How to request a refund
- Email info@zenixchat.com from the email address used for your purchase.
- Include your order details (plan name and date of purchase).
- We will reply within 2 business days.
- Approved refunds are made to your original payment method within 14 days. Your bank may take a few additional days to show the credit.
6. Payment disputes
If you have a problem with a payment, please contact us first at info@zenixchat.com. We can usually resolve issues faster than a bank dispute.
